Support Center
Need Help?
We’re here to help with orders, shipping, returns, and product support. If you need assistance, you can contact our team directly or explore the quick links below.
Address
1661 Hanover Road, Ste 205,
City of Industry, CA 91748, USA
City of Industry, CA 91748, USA
Official Kiditos customer support and contact information.
Quick Support
Shipping
Orders are typically processed and shipped within 1–2 business days.
Tracking
Once your order ships, you’ll receive a tracking link by email.
Free Shipping
Free shipping is available on orders over $29, excluding remote U.S. areas.
Before You Contact Us
- Please include your order number if your question is about an existing order.
- For shipping questions, check your tracking email first for the latest delivery update.
- For returns, make sure the item is unused and in the original packaging.
- For damaged or missing parts, photos can help us review the issue more quickly.
Returns & After-Sales Support
- Returns are accepted within 30 days of purchase.
- If an item is damaged during shipping, you may request a replacement.
- If accessories are missing or damaged, you may request a refund or replacement depending on the case.
- For personal returns, return shipping is not covered and support approval is required first.
Frequently Asked Questions
What payment methods do you accept?
We accept major credit cards, PayPal, and Apple Pay.
Can I change or cancel my order?
If you need to update or cancel your order, please contact our team within 24 hours of placing it.
How can I track my order?
After your order ships, a tracking link will be sent to your email.
Still Need Help?
Our team is happy to assist with order questions, product support, shipping updates, and returns. Reach out anytime and we’ll do our best to help.