Returns & Refunds
Need help with an order? We’re here to make things right.
At Kiditos, we want every order to arrive safely and every family to feel supported. If there is an issue with your order, please review the options below.
Damaged During Shipping
If your product arrives damaged during transit, you may request a replacement. In this case, you do not need to return the damaged item.
Missing or Damaged Parts
If your item arrives with missing or damaged accessories or components, you may request a replacement or refund without returning the item in your possession.
Returns for Personal Reasons
If you would like to return an item for personal reasons, return shipping costs will not be covered by us. The item must be unused, in original packaging, and in resalable condition.
How to Request a Return or Replacement
Contact our support team with your order number and a short description of the issue.
Attach photos of the product, packaging, or damaged or missing parts if applicable.
Our team will review your request and provide the next steps as soon as possible.
Personal-Reason Return Conditions
- The item must be unused
- The item must be in its original packaging
- The item must be in resalable condition
- Photos of the item must be provided for approval before the return is accepted
To request a personal-reason return, please contact us first to receive the return address.
Need help with your order?
If you need help with an order, product issue, or return request, please contact us:
Email: support@kiditos.com
Phone: 1-657-688-2566